Customer Inquiries & Service

 

452 Crystal Gn Mn

Okotoks, AB., T1S 0A3

customercare@newgen-energy.com

 

Phone: 403-450-8591

Fax: 403-265-7290

Other Inquiries Only

 

Larry Peters; VP Business Development

403-850-3570

lpeters@newgen-energy.ca

NewGen is a proud Alberta based electricity and natural gas provider

INTERNET

The internet has become as important to society as the necessities of electricity and natural gas.

NewGen now offers a formidable opponent to the corporate internet monopolies.

Plans are tailored to your location and needs.

UNDERSTANDING SPEED

INTERNET SPEED

UPLOAD SPEED

Internet speed is measured by how much information is sent down the cable in 1 second.

5 Mbps is 5 Megabytes of data in 1 second.

Upload speed measures how much information you can send to someone on the internet in 1 second.

DOWNLOAD SPEED

Download speed 

measures how much information is transferred from the internet to your device in 1 second.

THE NEED FOR SPEED
CHOOSE THE RIGHT PLAN

All internet users have differing browser habits.  Understanding your internet use is the first step in choosing an internet plan that is best suited to your needs.  The following descriptions provide an understanding of what your best plan will be..

Browser: Suggested Plan - Internet 30

This plan is ideal for internet users that mainly navigate through the internet or social media sites and occasionally download a movie.

Streamer: Suggested Plan - Internet 50 - 75

Users choosing this plan are very active on the internet.  Movies and TV shows are constantly streaming to your devices while you are also surfing the web.

Gamer: Suggested Plan - Internet 150 - 300

The gaming experience relies on millisecond reactions.  This plan provides the ultimate user satisfaction.

Multiple Users: Suggested Plan - Internet 150 - 300

Sharing, streaming, gaming and social media demands by a busy household with multiple users calls for Internet 150 - 300.  This plan meets everyone's needs.

THE OPTIONS YOU WANT
CABLE CHOICES

INTERNET 30 for Browsers

$39.95/MONTH

30 Mbps download

5 Mbps upload

Unlimited usage

Q Wave Modem Required

INTERNET 60 for Streamers

$44.95/MONTH

60 Mbps download

6 Mbps upload

Unlimited usage

Q Wave Modem Required

INTERNET 75 Multiple Devices

$49.95/MONTH

75 Mbps download

7.5 Mbps upload

Unlimited usage

Q Wave Modem Required

INTERNET 150 Streaming & Gaming

$64.95/MONTH

150 Mbps download

15 Mbps upload

Unlimited usage

Q Wave Modem Required

INTERNET 300 Multiple Devices

$79.95/MONTH

300 Mbps download

20 Mbps upload

Unlimited usage

Q Wave Modem Required

DSL CHOICES

INTERNET 6 for Browsers

$34.95/MONTH

6 Mbps download

1 Mbps upload

Unlimited usage

Q Wave Modem Required

INTERNET 25 for Families

$44.95/MONTH

25 Mbps download

2.5 Mbps upload

Unlimited usage

Q Wave Modem Required

INTERNET 50 Streaming & Gaming 

$49.95/MONTH

50 Mbps download

10 Mbps upload

Unlimited usage

Q Wave Modem Required

INTERNET 75 Multiple Devices

$59.95/MONTH

75 Mbps download

15 Mbps upload

Unlimited usage

Q Wave Modem Required

Email us now and someone from our customer care group will contact you shortly for more information on the benefits of a NewGen Energy internet connection and the many other opportunities to save even more money.

You can reach us by email at customercare@newgen-energy.com, or; call us at 403-450-8591

OPTIONS

NewGen continues to create options and alternatives which make it easy to budget and to fit to your busy schedule.

These include:

  • Equalized Payments.  Create a plan which evens out your costs so that there are no surprises at the end of your month.

  • Pick-a-date.  If utility payments are more convenient on a specific day of the month, let us know and we will accommodate your request with a change to the day requested.

  • Consolidated statements.  If you are purchasing electricity and natural gas from NewGen, you will receive consolidated statements each month for a quick summary of your invoices all in one place.

  • Add Green Energy to your energy purchases and lighten your footprint on the planet.

Today is when you start saving money!

WE ARE ON YOUR SIDE

NO HASSLE CHANGES

NewGen will take care of the paperwork and phone calls to make your changes worry free.

CANCEL ANYTIME

Changed your mind?  There are no penalties or fees if you should choose to leave us.

RELIABILITY GUARANTEED

There are no physical changes at your business or home.  Electricity and natural gas will continue to flow exactly as it is now!

403-450-8591

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